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CUSTOMER CARE QUESTIONNAIRE
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On a scale of 1-5 (5 being most important), how important is consistent communication to you on your project?
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Email
Phone
Text
Face to Face
On Site Notes
What is your preferred method of communication?
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I have no idea! I want lots of guidance and help.
I want suggestions of current trends and options that I can choose from.
I think I know what I want, just help me with some direction.
I know exactly what I want, just let me know if I can do it.
Design Guidance
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I am open to changes if I am guided through options.
I would prefer that it doesn't change but understand that it can happen.
I don't like change and would need a good reason for any changes.
Change is very difficult for me and I don't deal well with change.
Design Changes
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I want the Design Consultant to select the material for me to review.
Show me the most common material options to choose from.
Please provide me with a lengthy list of selections to review.
I will do my own research and tell you what I want.
Material Selections
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I am flexible on this and am fine with whatever happens.
I am open minded but would like to plan around potential changes.
I want immediate notification of schedule changes.
A change in schedule is not an option, I need this done as planned.
Schedule
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I hired a professional and would prefer to only be involved when required.
I don't mind being consulted to voice my opinion.
I want to be consulted often to voice my opinions.
I need to be involved so that I can make sure I get exactly what I want.
Participation
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